PRODUCT DETAIL:
MAD ETERA: No-Poo Clay Wash specifically formulated for All Hair Types in need of a thorough cleanse and detox from the environmental elements without using surfactants as conventional cleansing agent in shampoo. It gently removes product build-up on scalp and detoxes hair strands from heavy metals and minerals that may have built up as a result of using hard water, as well as to reset your scalp before embark on sulfate free journey.
HOW TO USE:
Damp your hair and apply the Clay Wash in sections. Massage it into the scalp and hair strands, allow Clay to thoroughly penetrate the strands. Let sit for 20-30 minutes before rinsing, Follow up with the Deep Treatment for an even moisture balance.
INGREDIENTS:
Aqua (Water), Papaver Rhoeas (Poppy Flower) Hydrosol, Bentonite Clay, Rhassoul Clay, Kaolin Clay, Aloe Barbadensis (Aloe Vera) Leaf Juice, Mentha Piperita (Peppermint) Oil, Acetic Acid Pyrus Malus Fruit Extract (Apple Cider Vinegar), Nigella Sativa Seed (Black Seed) Oil, Tocopheryl Acetate (Vitamin E), Phenoxyethanol
Shipping & Returns
1. Do you offer returns?
We hope you love everything you order from us. However, if something isn't right—such as receiving the wrong product type or size, or if the item has a defect—you can contact us within 24 hours via email or WhatsApp to begin the return process.
We only ask that you return the item(s) in the condition you received them:
If the item does not meet all of the above criteria, it will be sent back to you.
2. What can I return?
You may return items for a full refund of the product price (excluding shipping costs) if we made an error in your order—such as wrong size, wrong item, or a product defect.
3. What can I not return?
In-store purchases: Our offline retail stores operate under a different accounting system. Therefore, we cannot accept returns for any products purchased at physical stores.
Online purchases: Similarly, items bought online cannot be returned at our physical retail locations due to accounting differences between systems.
4. What is your return process?
Please contact us via email at admin@madremiaindonesia.com or WhatsApp at +62 812 520 59649, stating the reason for the return and the issue with the product.
You must record an unboxing video when receiving your order. This video is required for return processing. The video must be continuous (no pauses or edits), and clearly show the unopened package. Return requests will be rejected if the video shows the package has already been opened.
Once our team has approved your return request, you may send the item to the address provided by our customer service team via email or WhatsApp.
Please do not use Cash on Delivery (COD) when sending the item back.
Kindly note that the refund process may take up to 7 business days to complete.
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